Refund Policy

Every new Business gets a free 14-day trial. It needs no card or payment details, so nothing is charged and nothing needs to be refunded or cancelled.

Plans are paid yearly in advance and do not renew on their own. You are charged only when you choose to pay from the Billing page, so there is no subscription to cancel.

If you stop using First QR, your plan simply runs until the end of the period you paid for.

First payment: if First QR is not right for you, ask within 7 days of your first paid plan and we will refund it in full.

Paying for another period: ask within 7 days of the payment and we will refund it in full, provided the new period has not started yet or you have not used the paid features since paying.

Duplicate or failed payments: if you were charged twice for the same plan, or money was debited for a payment that failed, we refund the extra amount in full. These are often reversed automatically by the bank or Cashfree.

If we cannot provide the service: if we close the service or cannot provide the plan you paid for, we refund the unused part of your period.

Outside these cases, the period you have paid for is not refundable, and we do not give refunds for partly used periods or for a plan you stopped using. Accounts closed for breaking our Terms are not refunded.

Write to us using the details below, from or mentioning your registered email address. Include your business name, the payment date and amount, and the Cashfree payment or order reference shown on your Billing page or receipt.

We confirm receipt within 2 working days and tell you whether the refund is approved within 7 working days.

Approved refunds are sent back to the original payment method through Cashfree within 5–7 working days. Your bank or card issuer may take a few more days to show it.

Refunds include the GST charged on that payment. We do not refund to a different account or in cash.

To move to a plan with more branches, contact us before paying. We will tell you the amount after adjusting for the unused part of your current plan. We do not refund the difference when moving to a smaller plan.

First QR runs this service. For questions, requests about your data, refunds or complaints, contact our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.